I wish all of my web hosting companies were as good as Hostgator
Let me explain.
All I was trying to do was update my site. I’ve done this hundreds of times before. No problem.
I have a number of sites with different hosting companies. And this particular company is usually pretty good when I have problems. But not this time.
Here was the issue. I could not update my website. I kept getting a server error each time I tried. Frustrating.
I then did what every other web owner does when they have a problem. I contacted customer support. I emailed my request. An autosponder came back with the following message: “Sorry you are having a support issue, we’ll get back to you with-in 48 hours.”
48 hours? Are these guys crazy? I don’t have 48 hours. I want the issue resolved now. Immediately. I didn’t think I was aksing to much… I have an issue and I want it resolved, pronto.
Like right now.
I got on the phone immediately. I spoke to a service tech. He was a nice person, but he said, he couldn’t help me. He had to wait until his boss came in. The issue was to complicated he said.
Hey, I don’t want you to rebuld an entire database: I just want to update my site.
“Sorry”, he said “you are just going to have to wait.”
And so I waited until the boss came in and resolved my problem.
I wish these guys had taken lessons from my favorite web hosting company:
Hostgator
When I have issues, I get a quick resolution. With Hostgator I don’t have to wait. My problems are usually fixed right then and there.
I recommend Hostgator without hesitation or reservation.
Here’s why:
Help with set up
99.9% Uptime Guarantee
CGI, PHP 5, RoR, Perl
MySQL, SSH, SSL, IMAP, POP
Another great reason is C panel. I have been able to set up blogs, forums and data bases, with no problems. And if I do have a problem (hey I usually make my own problems), the support staff is right there to help me out.
The biggest reason why I love Hostgator is because I can set up multiple websites using multiple domains. That alone makes them my webhosting company of choice.
Remember; if you are going to do anything on the Internet, you need to throw out a big net: you need multiple websites and blogs. And Hostgator, will help you do that.
Remember: if you need hosting for your blog or website. And you want multiple sites (believe me, you do!) just contact the best hosing company on the Internet: Hostgator.
You’ll be glad you did.
